Legal

York Collective Terms Of Service

Welcome to York Collective. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any items (the “Items”) from our  yorkcollective.co.uk website or mobile applications and related services (each referred to as an “Application”). Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please contact support@yorkcollective.co.uk before you place an order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your York Collective account, you confirm that you accept these Terms.
1. Information About Us
Yorkcollective.co.uk is operated by York Collective Ltd., a cooperative incorporated and registered in England and Wales, whose registered office is at  20 Abbotsway, YO31 9LF, York, United Kingdom. Our Company Registration Number is 12422006. You may contact us at support@yorkcollective.co.uk.
2. Purpose
Our objective is to arrange and transport courier consignments in the York area, and to link you to the businesses we partner with (“Partner Businesses”) and allow you to order Items for delivery (our “Service”). Where you order from a Partner Business, York Collective acts as an agent on behalf of that Partner Business to conclude your order from our Application and to manage your experience throughout the order process. Once you have placed an order, your Items will be delivered to you by York Collective.
3. Your Account
Before you can place orders for Items using our Application, you may need to open a York Collective account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure. You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason).
4. Service Availability
York Collective operates within York’s Outer Ringroad. Furthermore, each Partner Business has a prescribed delivery area. The delivery areas may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. Our Partner Businesses each decide their own operating hours. That means that the availability of our Service, and the range of Partner Businesses from which you can order, depends on the Partner Businesses in your area. If you try to order a delivery to a location outside the delivery area or operating hours of York Collective, or a Partner Business, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
5. Orders
When you place an order through our Application, it needs to be accepted by us or the Partner Business before it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice”). The contract for the supply of any Items or services you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Businesses operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.
i. Food Orders
Partner Businesses may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Business prior to ordering if you have an allergy. York Collective cannot guarantee that any of the Items sold by our Partner Businesses are free of allergens.
6. Delivery
York Collective only handles Items that can be carried by bicycle or cargo bike. Excluded from transport without exception is the transport of persons and live animals; of unpacked foods; goods that are not transportable under applicable law, in particular non-marketable drugs or weapons. In individual cases, on the basis of an additional agreement, we may choose to deliver dangerous goods; perishable foods; valuables and works of art; cash, securities, jewelry or similar valuables. If Items of this type are to be delivered, this is to be mentioned explicitly. Only after confirmation by York Collective and with appropriate additional agreements, a delivery order is concluded. In the case of valuables, supplementary insurance may be required on the part of the client for which they are wholly responsible. If a consignment consists of more than one unit, this must be noted when the order is placed by the client. The individual transport units should be addressed accordingly. When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you when the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time. Unfortunately, despite our, and our Partner Business’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door). We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the courier has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if item preparation has started you will be charged the full price for the Item, and if the courier has been dispatched you will also be charged for delivery. A new delivery attempt or the return delivery of the undeliverable Items is considered a delivery order and will be treated accordingly and charged. If this results in the need to store Items, a fee of £5 will be charged per day. You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):
  • You do not come to the door, did not pick up the phone when the courier contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the courier is unable to find a safe location to leave the Items.
  • The courier refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).
7. Your Rights if Something is Wrong With Your Items
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner Business.
8. Age Restricted Products
Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. York Collective operates the Challenge 25 age verification policy whereby customers who look under aged 25 will be asked by the delivery courier to provide proof that they are aged 18 or over. The courier may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Business and the delivery courier may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.
9. Cancellation
You may cancel an order without charge at any time before the Business Partner has started preparing the item (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner Business confirms the order was not a Started Order, we will refund your payment. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the courier has been dispatched you will also be charged for delivery. York Collective and the Partner Business may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Business, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
10. Prices, Payment and Offers
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. York Collective may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner Businesses. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. Where York Collective or any Partner Businesses make a delivery, we or the Partner Business may also charge you a delivery fee. This will be notified to you during the order process before you complete your order. The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes. Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by York Collective. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to York Collective acting as agent on behalf of the Partner Business only. Payment may also be made by using vouchers or account credit. Use of these is subject to York Collective’s Voucher and Account Credit Terms. We are authorised by our Partner Businesses to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfill your obligation to pay the price to the Partner Business. In some cases, you can alternatively make your payment in cash directly to the Partner Business by paying the courier at the time of delivery. Where cash payment is possible, this will be made clear on our Application before you place your order. Partner Businesses sometimes make special offers available through our Application. These are visible when you look at a Partner Business menu. These offers are at the discretion of the Partner Businesses. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice. York Collective may, at our discretion, agree to issue invoices for services rendered. If a client / client has objections to a York Collective invoice, they must be submitted in writing within 14 days of receipt of the invoice. After expiry of this period, invoices issued by York Collective shall be deemed accepted. If the required invoice amount is not paid even after the first reminder, York Collective will demand a reminder fee of £5 for the second reminder and a reminder fee of £10 for the third reminder.
11. Tips
When you place an order, you will have the option to make a discretionary payment of a tip or gratuity to York Collective in addition to the purchase price of the Items in your order. Your courier will receive 100% of any discretionary payment you choose to make.
12. Our Responsibility for Loss or Damage That You Suffer
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications. York Collective only assumes liability for transport damage if damage due to inadequate, protective packaging is excluded. The client must ensure that the Items are packaged so that it can be transported safely. The courier is entitled to check the Items to be delivered on acceptance for existing damage and to assess packaging for suitability. Discrepancies are logged. Consignments without transport packaging are transported at the explicit request of the client / customer, York Collective’s liability  in case of damage during transport in this case, however, completely excluded; exceptions are damages due to intent or gross negligence of the courier. Transport damage is to be reported by the recipient or the client immediately to the courier or in writing to the York Collective. Hidden transport damage that can not be detected immediately upon receipt of a shipment must also be reported immediately, but no later than seven days after completion of the delivery. General reservations, such as “conditional” or “unconfirmed” acknowledgment of receipt, do not constitute an indication of damage and the aforementioned time limits still apply. The liability per shipment is, unless otherwise provided by law, limited to £100, but not more than the value of the damaged or lost good. Further claims, for whatever legal reason, are excluded. York Collective is not liable for consequential damages. However, further liability for intent or gross negligence remains unaffected. All claims against York Collective, as well as their contracted subcontractors, regardless of the legal grounds, become time-barred after one year.
13. Data Protection
We process your personal data in accordance with our Privacy Policy which can be found at yorkcollective.co.uk/privacypolicy.
14. Other Terms
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force. We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.

York Collective Terms Of Use For Website And Applications

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website yorkcollective.co.uk (our “Site”) or any application we make available via an app store or otherwise (our “Service”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not access our Site or use our Service.
1. Information About Us
Yorkcollective.co.uk is a website operated by York Collective Ltd. (“we”, “us” or “York Collective”), incorporated and registered in England and Wales, whose registered office is at  20 Abbotsway, YO31 9LF, York, United Kingdom. Our Company registration number is 12422006. York Collective is a business where the item is prepared by independent Businesses (our “Partner Businesses”) and delivered by us.
2. Accessing Our Service Or Our Services
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@yorkcollective.co.uk straight away to let us know. We can deactivate your account at any time.
3. Acceptable Use
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
4. Interactive Features Of Our Site
We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide, although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
5. Content Standards
These content standards apply to any and all material which you contribute to our Service (the “Contributions”), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:
  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
6. Suspension And Termination
Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:
  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
7. Intellectual Property Rights
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
8. Reliance On Information Posted
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
9. Our Site And Our Service Change Regularly
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
10. Our Liability
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
11. Information About You And Your Visits To Our Site And Use Of Our Service
We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.
12. Uploading Material To Our Site And Our Service
Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
13. Links From Our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Jurisdiction And Applicable Law
The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
15. Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.
16. Your Concerns
If you have any concerns about material which appears on our Service, please contact support@yorkcollective.co.uk.
York Collective Ltd (“we”, “our”, “us” or “York Collective”) is committed to protecting the privacy of all users of our website yorkcollective.co.uk, or mobile applications (together, the “Site”). Please read the following privacy policy that explains how we use and protect your information. We’ll be the “data controller” of the information you provide to us.
1. Contact Details
If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details.
  • By contacting our general customer services team at: info@yorkcollective.com
2. How We Collect Your Information
We collect your personal information when you interact with us or use our services, such as when you use our Sites to book a delivery. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience. We collect information:
  • when you create an account with us or you change your account settings;
  • when you place an order with us and during the order process (including for payment and order delivery);
  • when you contact us directly via email, phone, post, message or via our chat function; and
  • when you browse and use our Sites (before and after you create an account with us).
We also collect information from third party sites, such as advertising platforms and our fraud detection provider.
3. Information We Collect From You
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you. When you visit the Sites or make a York Collective order through the Sites, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information. We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites. We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any York Collective mobile application, through your mobile’s browser or otherwise. We process health information about you only where you volunteer and consent to this, for example if you specify any food allergies.
4. Use Of Your Information
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so. Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:
  • to enable us to provide you with access to the relevant parts of the Sites;
  • to supply the services you have requested;
  • to enable us to collect payment from you; and
  • to contact you where necessary concerning our services, such as to resolve issues you may have with your order.
We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
  • to improve the effectiveness and quality of service that our customers can expect from us in the future;
  • to tailor content that we or our third party restaurant or advertising partners display to you, for example, so that we can show you restaurants which are in your area or make sure you see the advertising which is most relevant to you, based on characteristics determined by us;
  • to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible and to provide a positive customer experience;
  • to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;
  • to analyse your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
  • to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of York Collective, restaurant partners, riders, or others (including to prevent fraud);
  • if you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live; and
  • where you have chosen to receive push notifications from us through our mobile application, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device or by getting in touch (see Contact Details).
We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with restaurants that we think you will prefer, or to let you know about special offers or products which we think you may be interested in. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see ‘Your Rights’ section below for more information. Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. You can find out more information about these balancing tests by contacting us using the details above. Where we are under a legal obligation to do so we may use your information to:
  • create a record of your order(s);
  • comply with any legal obligation or regulatory requirement to which we are subject.
5. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy https://www.yorkcollective.co.uk/cookies.
6. Automated Decision Making
We conduct fraud checks on all customers. Where we believe we may detect fraudulent activity we may block you from placing an order and using our Sites. We undertake fraud checks on all customers because this is necessary for us to perform our contracted services to customers, by ensuring that the services we (and restaurants) provide are duly paid for, and also so that individuals themselves are protected from fraudulent transactions on their cards. Given the volumes of customers and orders we deal with, we use automated systems including a third party fraud detection provider called Radar, which analyses your order data in order to make automated decisions as to whether or not we will accept an order. We find this is a fairer, more accurate and more efficient way of conducting fraud checks since human checks would simply not be possible in the timeframes and given the volumes of customers that we deal with. The checks and decisions that are made look at various components including known industry indicators of fraud which our expert fraud detection provider makes available to us, as well as fraud patterns we have detected on our Sites. When combined, these generate an automated score indicating the likelihood of a fraudulent transaction. If our systems indicate a high score for you, then we may decline an order or even block you from our services. The specific fraud indicators are dynamic so will change depending on what types of fraud are being detected in the wider world, country and our Sites at any particular time. You have certain rights in respect of this activity – please see ‘Your Rights’ section below for more information. Our fraud detection is in place to protect all of our customers as well as York Collective. You have the right to contest any fraud decision made about you and to be given more information about why any such decision was made by contacting us as set out in section 1 above.
7. Retention Of Your Information
We will not retain your information for any longer than we think is necessary. Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes. When determining the relevant retention periods, we will take into account factors including:
  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • our legitimate interests where we have carried out balancing tests (see section on ‘How we use your personal information’ above);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
8. Disclosure Of Your Information
The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with. Sharing your information internally:
  • We share your information only where necessary for the purposes set out in section 4.
Sharing your information with third parties: We share your information with third party service providers. The types of third party service providers whom we share your information with includes:
  • Payment providers (including online payment providers and fraud detection providers): for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
  • IT service providers (including cloud providers): for the purposes of data storage and analysis;
  • Restaurant partners: that you have placed your order with so that they can fulfil your order, be made aware of any food allergies you have volunteered to tell them about, resolve issues, or improve their services;
  • Riders: so they can deliver your order to you;
  • Customer support partners: who will help us to resolve any issues you may have with our services.
York Collective will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors. We may also share your information:
  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
  • in order to enforce our contractual terms with you and any other agreement;
  • to protect the rights of York Collective, restaurant partners, riders, or others, including to prevent fraud; and
  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.
International transfers of data:
  • In some cases the personal data we collect from you might be processed outside the European Economic Area (“EEA“), such as the United States. These countries may not have the same protections for your personal data as the EEA has. However, we are obliged to ensure that the personal data that is processed by us and our suppliers outside of the EEA is protected in the same ways as it would be if it was processed within the EEA. There are therefore certain safeguards in place when your data is processed outside of the EEA.
  • We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
  1. your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
  2. we use the EU approved Standard Contractual Clauses; and
  3. where your personal data is transferred to third party providers based in the US, data may be transferred to them if they have self-certified under the Privacy Shield framework in relation to the type of data being transferred, which requires them to provide similar protection to personal data shared between the EU and the US.
  • Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the EEA.
 
9. Security
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
10. Your Rights
Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below. The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy. The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details). The right to rectification.  You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details). The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details). The right to restrict processing. You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further. The right to data portability. You have the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details). The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority. The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent. The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out in sections 7 and 8 above or by getting in touch (see Contact Details).
11. Changes To Our Privacy Policy
Any changes to our privacy policy will be posted to the Site and, where appropriate, we will notify you of the changes for example by email or push notification. This privacy policy was last updated: 05/04/2020
12. Complaints
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details: Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Telephone number: 0303 123 1113 Website: www.ico.org.uk York Collective Ltd, 20 Abbotsway, YO31 9LF, York, United Kingdom.
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